Friendly staff and super quick last week but didn’t notice the check engine light, so had to bring it back. $200 to diagnose it but would be applied to work done. 2 items were pointed out S needing done. 1-the air filter was completely dirty (my bad) and the other was something with the DEF system but it was passing at the time. So I chose to do the air filter and then a recommended transmission flush. When I went to pick it up, I was told the $200 didn’t apply because I didn’t do the DEF work. This was very deceiving and bad business practice, like the bait and switch. Doubt I will be back

I bought a new to me, 2017 Chevy Silverado from this dealership, and also a bumper to bumper warranty to 125,000 miles, with included wheel and tire coverage for "any" defects. Purchase process was fine and smooth. Problems began when my truck needed repairs that fall under the bumper to bumper warranty. My truck would consistently run >3,000 RPMS at 70+ mph, not normal. I took my truck to the dealership and was given a loaner car in the meantime until my truck was fixed. I needed a new engine sensor, which they stated was out of stock and they could not obtain within their network. I called around the KC metro and another Chevrolet location sent me a detailed list of all dealerships and Chevrolet parts warehouses that currently had the part I needed in stock. I called my original dealership back with this information and they stated they could get the part delivered from another dealership but I would need to cover shipping (+$450). If I did not want to take this route, I was told I would need to give the loaner vehicle back and continue driving my truck that was not functioning properly. After going through several rounds of discussion they were finally able to obtain a refurbished part, not new (it stated refurbished on the invoice) and get my truck operational again. Several months later (October 2024), one of my TPMS sensors was showing faulty, as well as one of my tires/rims consistently leaking air. I called to schedule service and paid my $100 deductible to have the one TPMS sensor replaced, and they replaced two of them to "help with the expense" of paying my deductible. However, upon further inspection of the faulty rim, they said the rim was not covered under my tire and wheel coverage as the rim was "corroded" (tire was in fine shape and not the cause of the issue) and I would need to purchase an entirely new rim at factory price, which I did not do. Fast forward 3 months to present day and another one of my TMPS sensors is showing faulty. I called the service department to schedule service and was told they could replace my two remaining TPMS sensors as long as I paid my deductible again. I expressed my dissatisfaction with this proposal as I was just in there a few months before, for the exact same problem, and they only replaced 1/2 of my TPMS sensors. After discussing with the Service Manager, Aaron, he stated that Victory would not "eat my $100 deductible" to replace the remaining two sensors. It seems that every time there is an issue with the >$40,000 truck I purchased, it's always a consistent hassle to reach a satisfactory resolution. Although solutions are available, you will likely be nickel and dimed for any repairs, which are only half done (see above example above of 2/4 TMPS sensors replaced). Save yourself the future headache and money by going to a different dealership. I will not purchase another vehicle from this establishment. Based on the other reviews I am reading on DealerRater, I am just one of many unsatisfied customers. I am typically not one to leave reviews bashing businesses, but I think it's very unethical of a dealership to sell you such an expensive vehicle and not stand behind their product.

My 18-year-old son took his chevy malibu to Victory Chevrolet to have it checked out due to a shimmy that would happen when he reached 60mph. Within 15 minutes of dropping, it off they called and told him it just needed new tires even though he has just put new tires on it 6 months prior. They never took the wheels off or even drove it to experience the shimmy. When he picked it up, they charged him 184.00 for nothing. As he picked up his malibu he left his new to him 2016 Chevy Duramax due to the engine light coming on. They called him 30 minutes later stating that his truck needed $17,000 worth of repairs. My son was sick as he had not even had his truck 2 weeks, it wasn't even tagged or registered. After discussing it we decided to get a second opinion and I sure glad he did because it was a $500 sensor that needed replaced. Did Victory Chevrolet think my son's parents bought these two vehicles for him and try to take advantage? Were they too busy and didn't want to fix it? I am not sure what their true intentions were, but my son works hard and pay for those to vehicles on his own and paid for the repairs on his own as well. Needless to say, we won't be going back to Victory Chevrolet, nor will we recommend them to anyone.

So I'll start this by being honest my credit isn't the best, so for that I do have fault in. ALSO, the sales man that helped us has no fault in this, he was really good! So my husband and I were looking at a Bolt that they had in their lot. We were told if we couldn't get a different cosighner we would need 1000 to 1500 down for the car(we were both trying to buy). So I pulled a loan out of my retirement fund, my 401K, 1810 to be exact as a down payment. We were then told by Cami that we would need only 1400. Regardless we had the money. We Sent them over what they needed for the loan, my husband left work early, we drove an hour (my husband two hours since he drove an hour home from work) to their dealership AGAIN and were told our vehical was sold 2 hours prior and that they couldn't get us a loan on any other bolt in the lot. (Keep in mind we still have the 1800 at this point). We pushed and tried for something and the best they were going to do was give us $20 for our inconvenience. We did everything we could to get a loan and practically got told to go F**k ourselves.and we also did everything we were told. And keep in mind here's the time of how this all went today. At 12 pm I told then we had the 1810 down payment and told them we would be there at 6pm. Then I sent the information they asked for at 2:30pm keep in mind that car was still there. We got off work, got there and got told sorry it sold AFTER confirming we had everything needed. During the process we had to keep getting in contact with Cami and Julie no one reached out to us. No one informed me or my husband the car sold, their excuse was they were busy and sold 9 cars. Well I work in a warehouse and shipped out 300+ orders via ups and hand typing in the addresses in an 8 hour day and I made time to contact them still. (And let me tell you like anyone who works in a warehouse will tell you typing out 100 to 300 ups orders while invocing them and being a material handler while being on your feet all day is just as busy if not busier then selling 9 cars). Needless to say, we are not pleased, and if you can try not to use this dealership, their financial department is horrible and will screw you over very quickly andnoffer $20 as compensation for your troubles. They also do not take deposits on vehicles so if you do come here and don't get it same day don't expect them to help you out. We are livid!

Took my 2023 Silverado in for free oil change -oil filter was not tight - was leaking oil a lot - had another dealer look at it found oil filter 2 turns loose and bottom of truck oil soaked Victory’s explanation is oil filters go bad ?

My daughter bought a used car from Victory Smithville recently. Her sales representative Mike was a quality human being and treated her with integrity and honesty. It turned out the car had a mechanical issue. The folks in the repair department immediately loaned her a car and took her car back and fixed it without question. The repair department actually called me directly to apologize for not originally catching the problem before selling the car. The gentleman I spoke to was kind, respectful and appeared to want nothing but our complete satisfaction. Our experience with Victory Smithville has been excellent. I recommend them without hesitation.

I never leave reviews, good or bad. I read a few and figured it was a fluke.. I was wrong. The customer service sucked. At the end of the transaction they insisted on adding a $998 “dealer fee”. Come to find out, half of it was some add on for tracking stolen vehicles. After driving 3.5 hours to pick up a $32k vehicle, it was obvious it had been wrecked and poorly repaired. THE DOOR WAS A DIFFERENT COLOR SHADE OF PAINT!! The manager and salesperson “couldn’t see it”. I’m colorblind and it’s obvious. Not to mention the melted holes in the dash and bondo that never got blended. I’d be happy to share pictures!! What a JOKE! I’ve never in my life ran across such crooked people. These people should be ashamed. I don’t know how they sleep at night.

They sold me a car with a fraudulent title. I cannot register it, sell it, or trade it in. You were warned ⚠️

All right absolutely horrible experience there. Stay away. Treated with disrespect the whole way through.

All around amazing experience. The buying experience with Marking Daniels and Jason Spiek was fantastic. They were very accommodating and easy to do business with. I purchased a used truck...a few weeks later, there were some fairly expensive issues uncovered. Despite me declining the warranty at the time of purchase, they bent over backwards to make it right; I was blown away. The service adviser, John was very easy to work with. I highly recommend doing business with these folks!

Absolutely amazing experience. Car buying is stressful and these guys made it super easy. Had a little hiccup and they offered to come get me, fixed my car, and put me in a loaner. Won’t be going anywhere else to get my vehicles from here out as long as these guys are around.

Aaron Foy in service IS AWESOME! Kept me well informed on the status of my vehicle and very professional and not the typical "salesy" type to push services on me. I really appreciate all the help that he offered! Thank you

We just purchased a new vehicle and Jason Edwards and Jamal Cole made the entire process smooth and easy for us. Didn’t take long at all. We are happy and home in time for dinner!! Thanks guys!!

First time buying a truck at victory Chevrolet in Smithville, MO. Jason Edward's was awesome to work with. Very laid back and easy to talk with. He made this process super easy. Thank you so much Jason!

This was first experience with this dealership and hopefully not the last! I had the pleasure of working with Jason Edwards and Jamal Cole. They were both super friendly, helpful, accommodating and very knowledgeable. Jason answered all my questions, showed me everything I needed to know about my car. Jamal made the financing and paperwork process super easy! This was without a doubt the easiest car purchase I have ever made!! I can't recommend them enough. Totally satisfied with my experience, please give them a try, you won't regret it!