Customer Testimonials
Friendly staff and super quick last week but didn’t notice the check engine light, so had to bring it back. $200 to diagnose it but would be applied to work done. 2 items were pointed out S needing done. 1-the air filter was completely dirty (my bad) and the other was something with the DEF system but it was passing at the time. So I chose to do the air filter and then a recommended transmission flush. When I went to pick it up, I was told the $200 didn’t apply because I didn’t do the DEF work. This was ...
I bought a new to me, 2017 Chevy Silverado from this dealership, and also a bumper to bumper warranty to 125,000 miles, with included wheel and tire coverage for "any" defects. Purchase process was fine and smooth. Problems began when my truck needed repairs that fall under the bumper to bumper warranty. My truck would consistently run >3,000 RPMS at 70+ mph, not normal. I took my truck to the dealership and was given a loaner car in the meantime until my truck was fixed. I needed a new engine sensor, which they stated was out of stock and they could ...
My 18-year-old son took his chevy malibu to Victory Chevrolet to have it checked out due to a shimmy that would happen when he reached 60mph. Within 15 minutes of dropping, it off they called and told him it just needed new tires even though he has just put new tires on it 6 months prior. They never took the wheels off or even drove it to experience the shimmy. When he picked it up, they charged him 184.00 for nothing. As he picked up his malibu he left his new to him 2016 Chevy Duramax due to the engine light coming on. They ...
So I'll start this by being honest my credit isn't the best, so for that I do have fault in. ALSO, the sales man that helped us has no fault in this, he was really good! So my husband and I were looking at a Bolt that they had in their lot. We were told if we couldn't get a different cosighner we would need 1000 to 1500 down for the car(we were both trying to buy). So I pulled a loan out of my retirement fund, my 401K, 1810 to be exact as a down payment. We were ...
Took my 2023 Silverado in for free oil change -oil filter was not tight - was leaking oil a lot - had another dealer look at it found oil filter 2 turns loose and bottom of truck oil soaked Victory’s explanation is oil filters go bad ?
My daughter bought a used car from Victory Smithville recently. Her sales representative Mike was a quality human being and treated her with integrity and honesty. It turned out the car had a mechanical issue. The folks in the repair department immediately loaned her a car and took her car back and fixed it without question. The repair department actually called me directly to apologize for not originally catching the problem before selling the car. The gentleman I spoke to was kind, respectful and appeared to want nothing but our complete satisfaction. Our experience with Victory Smithville has been excellent. ...
I never leave reviews, good or bad. I read a few and figured it was a fluke.. I was wrong. The customer service sucked. At the end of the transaction they insisted on adding a $998 “dealer fee”. Come to find out, half of it was some add on for tracking stolen vehicles. After driving 3.5 hours to pick up a $32k vehicle, it was obvious it had been wrecked and poorly repaired. THE DOOR WAS A DIFFERENT COLOR SHADE OF PAINT!! The manager and salesperson “couldn’t see it”. I’m colorblind and it’s obvious. Not to mention the melted ...
They sold me a car with a fraudulent title. I cannot register it, sell it, or trade it in. You were warned ⚠️
All right absolutely horrible experience there. Stay away. Treated with disrespect the whole way through.
All around amazing experience. The buying experience with Marking Daniels and Jason Spiek was fantastic. They were very accommodating and easy to do business with. I purchased a used truck...a few weeks later, there were some fairly expensive issues uncovered. Despite me declining the warranty at the time of purchase, they bent over backwards to make it right; I was blown away. The service adviser, John was very easy to work with. I highly recommend doing business with these folks!
Absolutely amazing experience. Car buying is stressful and these guys made it super easy. Had a little hiccup and they offered to come get me, fixed my car, and put me in a loaner. Won’t be going anywhere else to get my vehicles from here out as long as these guys are around.
Aaron Foy in service IS AWESOME! Kept me well informed on the status of my vehicle and very professional and not the typical "salesy" type to push services on me. I really appreciate all the help that he offered! Thank you
We just purchased a new vehicle and Jason Edwards and Jamal Cole made the entire process smooth and easy for us. Didn’t take long at all. We are happy and home in time for dinner!! Thanks guys!!
First time buying a truck at victory Chevrolet in Smithville, MO. Jason Edward's was awesome to work with. Very laid back and easy to talk with. He made this process super easy. Thank you so much Jason!
This was first experience with this dealership and hopefully not the last! I had the pleasure of working with Jason Edwards and Jamal Cole. They were both super friendly, helpful, accommodating and very knowledgeable. Jason answered all my questions, showed me everything I needed to know about my car. Jamal made the financing and paperwork process super easy! This was without a doubt the easiest car purchase I have ever made!! I can't recommend them enough. Totally satisfied with my experience, please give them a try, you won't regret it!
I had a horrible experience with victory Chevrolet in Smithville Missouri. Cory is who I dealt with he comes off as very arrogant. You treated me like a joke and thought it was in my head which didn’t sit very well with me when I knew I had a problem it took over six months tows back-and-forth before somebody took it seriously that I actually had a problem with my car. Because they couldn’t figure it out they suggested I just dump the car and buy one of those I just bought the car six months ago from ...
Salesman Jason Edwards did a great job of showing inventory & explaining options. Very good car buying experience
I just got an RT from here yesterday and absolutely enjoyed working with Marking, he was very pleasant and knowledgeable. Patient with me and answered all my questions and even shared things he thought I would do. To be honest, he made me feel real comfortable almost like we were family !!! Go get your car from there you will not be let down. Excellent customer service from both Marking and Jamal.! Awesome guys 😁
My wife and I went to Victory looking for a used car late on a Wednesday evening, The people there were excellent to work with and went above and beyond to answer our questions and make us feel welcome. Cammy helped walk us through the car we were looking at and answered all our questions. It was one of the most comfortable car purchases we"ve we have ever experienced. Thank you Victory Chevrolet!
My husband and I went to trade my Jeep for a more fuel efficient vehicle and were pleasantly surprised at the customer service we received from everyone we had contact with. A big shout out to Stan the man! He really went the extra mile to provide us with great service. We have had a lot of vehicles over the years and Victory gave us the best overall experience we've ever had!
This was my first experience at a dealer ship, my mom set up the appointment and she was with me. When we walked in we realized from the start the positive and comforting atmosphere around us. my mom spoke with Amanda, the lady who my mom spoke with on the phone, and she was very nice and upbeat. Marking Daniels is the salesman we worked with. He was very nice, honest and kept it real with us, the opposite of what you hear about car salesman. Theresa was the lady we sat down with in financing. She was very helpful, ...
I came in the dealership, knowing I wasn’t going to be able to purchase the vehicle that I wanted. Well, I met with Colby. He assured me that he was going to make it work. I didn’t believe him. The dealership manage, Kim, even came over, and said the same thing. I just knew, that was a 45 minutes drive, waste of time. They said they were going to make it work. I was still unsure, and even started looking at cars from other dealerships on my phone. THEY WORKED THEIR MAGIC! I got what I came for. Everyone ...
My wife and I recently purchased a new Equinox from Victory Chevrolet of Smithville. It was a very nice buying experience, everyone was friendly and helpful. I felt like I got a fair deal on both the new vehicle purchased and my trade in. I would certainly give Victory Chevrolet a thumbs up from our experience.
I took my truck here for an oil change. I knew there were a few other problems with it but didn't want the whole "you need this & that" speech. I booked online and said Oil change and NOTHING ELSE as I am aware of the problems. Finally a dealership that honors my wishes as a customer. I got the oil change and was in and out. They went ahead and listed a few known issues on my receipt but did not waste my time with the whole song and dance. I couldn't be happier. Thanks!! ...